A closer look, from wherever your car is.
The online self-assessment helps you share your car’s condition through guided photos, videos and a few straightforward questions.
A number plate can only tell us so much.
Current photos and honest answers help build a more useful picture of your car.
The self-assessment is designed for a phone, with clear prompts for what to capture next. You don’t need a polished advertisement or professional photography. You need a safe place, good light and a clear view of the car as it is.
Your private assessment guides photo and video capture, saves confirmed progress and provides a link for returning later.
Here’s what to expect.
Capture the key views.
Follow the prompts around the exterior and through the interior. Show the odometer and relevant details, then give scratches, dents or damage their own clear photo.
Check each image for blur, reflections and anything blocking the view. Retake it when needed.
Add a little more context.
A video prompt helps capture details that benefit from movement or sound. Keep the camera steady and follow the instructions shown.
Only capture from a safe, stationary position. Never use your phone to record while driving.
Fill in what the camera can’t.
Share what you know about servicing, warning lights, repairs, keys and the way the car runs. Explain anything a reviewer should take into account.
If you aren’t sure about something, say so. Accuracy is more helpful than a guess.
Before you pick up your phone
Park somewhere safe and well lit, with enough room to move around the vehicle. Have the keys nearby, wipe the camera lens and check your phone has enough charge. Remove personal items or documents you don’t want to appear in the images.
Photograph damage rather than trying to hide it. A useful assessment shows the real condition, including everyday wear. You can describe anything that is difficult to capture visually.
Pausing, returning and submitting
Confirmed progress is saved as you go. A private email link lets you return to an unfinished assessment. Access links last seven days, with the expiry shown in the assessment.
Before submission, you’ll review the information you’ve provided. A submitted assessment will be locked for review. If a correction or more evidence is needed afterwards, the team will need to reopen the relevant part.
A self-assessment records the information and evidence you provide. It does not replace an independent mechanical inspection or confirm that a car has no faults.